[Image Description: Background is several triangles in a circle like a pie alternating from true red, scarlet and black. A robin is sitting on his perch looking to the right.
Top Text: “our company’s website.”
Bottom Text: “is ruining my life.”]
I work for Target, and any experience involving Target.com is usually one that does not end pleasantly. They say that we have things that we don’t actually have, that we have items in stock that we’re actually out of, and many other lovely things. Most people don’t have the common sense to call the store to verify that we actually have what they’re looking for either. So today’s story involves this lady looking for this Halloween costume for her kid that she saw online. I told her that we don’t have Halloween costumes out yet, and it will probably be another week or two before seasonal makes the full transition to Halloween from back-to-school. But because we’ve gotten all of the shipments in, our website says that we have them in stock, which we technically do, they’re just all in boxes on any number of shrink-wrapped pallets. No way to tell where it is, and even if we could we couldn’t sell it to her yet because it’s not active in our inventory yet. So she throws this fit about how she “drove 30 minutes to our store” and demands an explanation for why we can’t sell her this costume and how “unsatisfactory” this is and blahblahblah her needs. I finally just had her speak to my LOD (manager in Target language) and he told her the exact same thing I did. I mean, sorry that you don’t have enough common sense to actually call us before driving out here to verify that we actually had what you were looking for. Maybe if you weren’t such a snob to me I would have tried a little harder to help you out. Another day ruined thanks to Target.com!
Also their employee dash sucks, I HAVE to use a PC, HAVE to use internet explorer and after a dozen attempts still can’t hook up direct deposit because of “maintenance”.